How Answering Services Can Help Your Medical Center

How Answering Services Can Help Your Medical Center

If you operate a medical center, you understand that being accessible when your patients need you is one of the most crucial aspects of your business. Individuals want to receive prompt and convenient medical care, and there’s about an 80% chance they will hang up if they reach a voicemail box when they call. If you want to grow your business by retaining more potential customers, an experienced answering service is a cost-effective solution.

What Can a Healthcare Answering Service Provide?

If you decide to upgrade your medical center and partner with a well-established answering service, you will receive much more than just a friendly voice that greets after-hours callers. You can expect:

  • Appointment scheduling services
  • Reminders and follow-up calls
  • On-call schedule management
  • Secure, HIPAA-compliant messaging
  • Consult order dispatching and management

Look to Answer Excellence

Countless medical offices and facilities have benefitted from the expertise offered by Answer Excellence. Based in Tampa, Florida, we offer around-the-clock support to healthcare offices throughout the U.S. and have earned a reputation as a top answering service by tailoring our services to the specific needs of our clients. We can even satisfy the need for a 24-hour, toll-free call center for Medicare and Part D sponsors. Our operators undergo extensive training and regular quality control checks to ensure they are providing the highest level of service. They also learn each client’s business inside and out so they can provide seamless service to patients and represent the practice accordingly.

Let Answer Excellence provide the answering services needed to propel your medical center to the next level. Contact us today to learn more about the services we offer.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
Have Questions?

Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

Partner With Us

“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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